Privacy Policy

At Level Up Casino, we take the trust of our players seriously. Protecting your personal information is one of our top priorities, and we are committed to treating your data securely, responsibly, and with full respect. This Privacy Policy explains how we collect, use, and safeguard your information, ensuring transparency in every step. We encourage you to review this policy carefully so you can make informed decisions about your gaming with us.

Data Processing

This policy demonstrates our compliance with gambling and data protection regulations. The processing of personal information is essential to provide you with access to games, payment systems, and related services.

Level Up Casino is operated by Dama N.V., a company registered in Curaçao, with its fully owned subsidiary Friolion Limited based in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.

Your acceptance of this Privacy Policy is required to use our services. As updates may be made from time to time, we recommend revisiting this page regularly. Continued use of Level Up Casino services confirms your agreement with any changes.

Collection of Information

We may collect different categories of personal data, including but not limited to:

  • Registration and Communication Data: Details shared during account setup or later interactions, such as your name, contact information, and identification documents.
  • Interaction Records: Communications via email, live chat, or other support channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, bets, and website activities.
  • Compliance Documentation: Identity verification materials required by law and gaming regulators.

Usage of Information

Your personal data may be used for the following purposes:

  • Processing financial transactions and managing wagers.
  • Providing gaming services and customer support.
  • Carrying out verification checks and meeting compliance standards.
  • Sending promotional offers (with your consent).
  • Meeting legal obligations, including anti-money laundering (AML) requirements.
  • Preventing fraudulent or suspicious activity.
  • Conducting analytics and research to improve our platform.

Marketing Communications

With your consent, we may send promotional offers and news about Level Up Casino’s products and services. You may unsubscribe from these communications at any time through your account settings or by contacting our support team.

Disclosure of Information

We never sell or rent your personal information. However, data may be disclosed:

  • Within Our Group: To improve and streamline service delivery.
  • With Trusted Partners: To ensure compliance with regulations.
  • With Third-Party Providers: For services such as payment processing, ID verification, and fraud monitoring.

All third parties operate under strict confidentiality and data protection agreements.

Data Security and Retention

Level Up Casino applies industry-standard security protocols to safeguard your information. Data is retained only as long as required by law and regulations, including a minimum of five years after account closure, in line with AML obligations.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance usability, track performance, and support marketing. While you may adjust your cookie preferences in your browser settings, please note that disabling them may affect the quality of your experience on our site.

Your Rights and Contact Information

You have the right to:

  • Access your personal data.
  • Request corrections or deletion.
  • Restrict or object to certain data uses, including marketing.

If you wish to exercise these rights or have concerns about your data, please contact our Data Protection Officer (DPO) via email. Under GDPR, you may also file a complaint with your local data protection authority.

At Level Up Casino, we are dedicated to maintaining a safe, compliant, and enjoyable environment for all players. If you have any questions about this Privacy Policy, we encourage you to reach out to us directly.